Course
Occupational Violence and Aggression (OVA) (Corporate Services)
Time limit: 365 days
Full course description
This course comprises two modules that aim to enhance your understanding and response to incidents of OVA. By completing the course, you will learn to define Occupational Violence and Aggression, understand and identify acceptable behaviour, explore and apply strategies to support de-escalation, and create a comprehensive individual OVA plan tailored to the needs of those you support.